Escalation Process
Hi all,
I would like to ask on this forum of senior on Joget Workflow as now I am facing almost dead end on my issue. Here is the issue, I create a form request and need approval from my operations manager, but for some reason the operation manager cannot open the apps, so our user expectations is, if the operation manager can not done it, can be thrown to branch manager to override the form approval. I already tried the deadline, but after time lapse i put 3 minutes, still i can see the pending items on operations manager inbox.
The concept is i need to put my request to two inbox but after one approved then the other inbox will gone, can it done? i tried the Routes so i can split the request to two inbox, then i tried Deadlines and Escalations but both still can show the inbox. please advice. thank you.
Regards,
Guntur HS