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Simple rules for Select Box

Confluence User - 14 Jan, 2025

From the select box 'Manager', it will notify the manager through email. Im using the route-simple rules but it only works on 'Else Then'. The 'If Then' didnt work. 




forms

1

Confluence User •
14 Jan, 2025 •
confluenceUser •
•
confluenceUser •

Hi Natasha,

Check the workflow variable in the monitor tab to see the actual value that is passed from the form's select box. if you're using the default directory configuration for the form options, the system always saves "username" as the database value. This discrepancy could explain why your conditional statements (if conditions) are not executing as expected.

A few specific steps to troubleshoot:

  1. Open the monitor tab
  2. Locate the specific workflow process
  3. Check the exact value being stored in the workflow variable
  4. Compare this with your current conditional logic

Let me know if you need further assistance in resolving this.

Best regards.

1
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