Hi, I am not clear what is meant by "when I add a new box in the process to send a notification this can´t  send e-mails, however if I use another tool previously configured if it works". Perhaps you could give more specific details on what was working and what is not.

Hi Anders, thanks for your answer¡,

As you see i have a process that use a deadline to remind when the request from claimant have more than x minuts , i did use a Email plugin and cofigure it correctly to use the smtp settings.  

But by some  reason the platform can´t send the e-mail .

You can see that the process finish without problem but the e-mail never arrive.

So i decide to use other E-mail Pluging previously configured (please see the following graph) and i did note that using it the e-mail arrive without problems.

Did you check the tomcat logs? If the email is not sent out there should be some detailed error in the logs.

I ´m using cloud version so i thing that this option does not available nevertheless the audit trail show this info.

Using Email Tool I have added csv attachment URL from a data list, Still mail attachment file is wrong, Attachment file content is wrong. File include html content only, not the list i required.  

Immediate help appreciated