Hi, what exceptions are you getting in the logs? That should give an indication of what the actual problems are.

Here is the system logs

1745
ERROR 14 May 2025 13:47:22 org.joget.marketplace.TwilioMessageTool - Message cannot be sent with the current combination of 'To' (+63 909 330 XXXX) and/or 'From' (+19704147343) parameters
1746
com.twilio.exception.ApiException: Message cannot be sent with the current combination of 'To' (+63 909 330 XXXX) and/or 'From' (+19704147343) parameters
1747
    at com.twilio.rest.api.v2010.account.MessageCreator.create(MessageCreator.java:241) ~[twilio-tool-8.0.0.jar:?]
1748
    at com.twilio.rest.api.v2010.account.MessageCreator.create(MessageCreator.java:38) ~[twilio-tool-8.0.0.jar:?]
1749
    at com.twilio.base.Creator.create(Creator.java:40) ~[twilio-tool-8.0.0.jar:?]
1750
    at org.joget.marketplace.TwilioMessageTool.execute(TwilioMessageTool.java:71) [twilio-tool-8.0.0.jar:?]
1751
    at org.joget.apps.app.lib.MultiTools.execute_aroundBody12(MultiTools.java:132) [classes/:?]
1752
    at org.joget.apps.app.lib.MultiTools.execute_aroundBody13$advice(MultiTools.java:102) [classes/:?]
1753
    at org.joget.apps.app.lib.MultiTools.execute(MultiTools.java:1) [classes/:?]
1754
    at org.joget.apps.app.service.AppWorkflowHelper.executeTool(AppWorkflowHelper.java:130) [classes/:?]

Hi, based on the error you have pasted it looks like a Twilio problem and not Joget problem please refer: Sender ID restrictions in the destination country: Many countries limit which numbers, short-codes, and/or alphanumeric senders can be used in that region. Consult the SMS guidelines for the destination region.


Hope this helps. Thanks

thanks