How to implement Case Management (folder/cover) Concept in Joget? Any thing provided OOTB ?

Confluence User - 06 Jun, 2016
workflow;process

5


07 Jun, 2016
confluenceUser
confluenceUser

Hi,

Not sure what you mean by folder/cover, is that some proprietary terminology? For case management you can make use of CRUD in conjunction with the process management features. In the Joget Marketplace https://marketplace.joget.org there are a number of apps that demonstrates this, e.g. the Internal Service Request app

 

07 Jun, 2016
confluenceUser
confluenceUser

Hi Anders,

Thanks for responding.

In Joget when flow runs we call a process is running/initiated. Suppose from one process (parent), 2 new process (child) are initiated which is independent of parent process.

For e.g. Suppose in call center a Guy want to report 2 complaints. So when a guy calls a process is initiated with his/her name and for the issues he/she reported 2 new processes initiated and assigned to respective team.

Cover: The parent process can not be resolved, until both child processes resolved.

Folder: The parent process can be resolved, even if both child processes is not resolved i.e. still in progress state.

Can you please let us know if tool provided something in build that can be used to maintain the relationship between parent and child, so that no customized code required to handle (maintain relationship) such a requirement.

Thanks,

Arun

 

12 Jun, 2016
confluenceUser
confluenceUser

Hi Arun,

I am still not quite sure if I understand your question correctly.

However, it seems that this would address the majority of your requirements:
Flow and Subflow

What you describe as "cover" seems to be  synchronous subflows while "folder" would translate to asynchronous subflows.

I do not think you need any custom code to achieve what you are trying to do - it will most likely be a combination of features available in Joget 5.

Cheers

17 Aug, 2016
confluenceUser
confluenceUser

UP

17 Aug, 2016
confluenceUser
confluenceUser

Hi,

I have the same needs.

Did you have a solution ?

Thanks

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