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Process stuck at email tool and didn't go to next activity

Confluence User - 10 May, 2019

Hi, I've encountered issue where one of my form got stuck in email tool as closed.completed. Supposed there is an activity next. But the flow stuck there when the process state is still open.running. How do I make the next activity to start. I've read there's a way to try manually calling this JSON API JSON API#web/json/monitoring/activity/start/(*:processId)/(*:activityDefId) to start the next respective activity to allow those stuck process instances to continue. But how and where to run this JSON code? I'm in urgent to solve this issue. Hopefully someone can help this damsel in distress. Screenshot of the process is as below:

process-state;process;process-stuck;workflow

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Confluence User •

11 May, 2019 •

confluenceUser •

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confluenceUser •

Hi, to call the JSON API is to make a HTTP request to it. You can use clients like Postman (https://chrome.google.com/webstore/detail/postman/fhbjgbiflinjbdggehcddcbncdddomop?hl=en) or even command line tools like curl. Found a sample answer at /questions/31130071/answers/31130082. In your API call, you need to replace the appropriate processId and activityDefId along with your username and password. Best if you test it out in a test environment first especially if you are not familiar.

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Process stuck at email tool and didn't go to next activity

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