Import Tool and Chinese Character

Confluence User - 31 Mar, 2020

I am using Import Tool to import CSV file with UTF-8 encoding and Chinese Character in it. The system gives me a "Cannot Execute Command" error. Has anyone else seen the same error message? Is there a way to resolve this?


Thank you.

server

7


31 Mar, 2020
confluenceUser
confluenceUser

Hi, can you provide the full error stacktrace? There is not enough information to help.

01 Apr, 2020
confluenceUser
confluenceUser

I just realized that I don't have the Tomcat Log option in my Monitor app, how do I turn it on?

01 Apr, 2020
confluenceUser
confluenceUser

Also, I was working on JSON Tool that I needed to store some text with Chinese Character in, it also fails; I've verified, that same function if I import text with only English would have no problem.


I am using the Joget Enterprise version 6 in Docker.

01 Apr, 2020
confluenceUser
confluenceUser

Are you running on multi-tenant, or some other application server? I believe the Tomcat Logs are only available for Tomcat running on dedicated servers.

01 Apr, 2020
confluenceUser
confluenceUser

nothing special, just running the Joget Docker image, that's why I was surprised...


I will see if I can try this on our production server which has the Tomcat option.

02 Apr, 2020
confluenceUser
confluenceUser

OK, I have tested on our production server. The production server does not exhibit the issue with Chinese Characters.


The Joget docker image is supposedly from Joget and I am wondering what is missing there that could cause this behavior?

02 Apr, 2020
confluenceUser
confluenceUser

If you are not able to store Chinese characters then it could be due to database encoding. If you are using a default MySQL database, I believe the default encoding is latin1 so you might need use or configure a database with UTF encoding.

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